100% Satisfaction Guarantee
Customer Guaranteed Happy
We value all our customers and want to provide them with excellent service at all times and deliver them the best blooms available. If at any time you are not completely happy with our service or our products, please let us know so we can rectify any errors or oversights that may have occurred. We are here to help and have a dedicated team which will go the extra mile to ensure that you are satisfied with The Great British Florist.
Our Promise - 100% Satisfaction
If we let you down on any of the above, we will either redeliver the same arrangement, or refund all or part of the order value. We want to ensure that our customers are happy with our service and we are willing to put our money where our mouth is to back that up. Please see our full terms and conditions for full details of our guarantee and other terms.
Our Return Policy
Received a Problem Product? We’re here to put things right
We are very proud of our products and services. If you are not delighted with your purchase for whatever reason please get in touch. We will cheerfully attend to the problem.
Please telephone us on 01981 500930 or email us via firstname.lastname@example.org to let us know about the problem.
Received Incorrect Goods?
If we have sent you something you haven’t ordered please let us know within seven days. You can return it within 28 working days (unused and in its original packaging, please) and, of course, you will not be charged.
Order Damaged in Transit?
Please let us know within fourteen days if your purchase was damaged in transit (but please check the paragraph regarding Plants and Floristry below first). We will replace the item free of charge. Just make sure you return the item in its original packaging; return postage will, of course, be free of charge.
Received Defective Goods?
If you receive an item that is defective, please contact us within fourteen days, informing us of the problem (but please check the paragraph regarding Plants and Floristry below first). You can return it within 28 working days (unused and in its original packaging please) for either a replacement or a refund.
Before returning Plants or Floristry
If you ever receive a plant, or something from the Wiggly Florist, that seems in poor condition when you unpack it, please, please, contact us immediately. We might then ask you to send us a photograph, if possible, so that there is no doubt as to the item’s condition on arrival with you, as opposed to what it looks like by the time you return it to us.
Please bear in mind that plants will look different depending on the season. In winter, even the bushiest tree will turn up looking very bare, and some wildflowers won’t even show above the soil level! That doesn’t mean there's anything wrong with them, just that it’s out of season. Indeed, shipping in this dormant state is often the best way to do it. Plants will perk up when the weather does.
However, provided that you have contacted us within 48 hours of receiving the problem plant we will happily arrange for a refund or replacement once we have received the picture(s) and determined the cause of the problem.
Changed your mind? How to Return or Exchange a Product
We want you to be delighted with every purchase from The Great British Florist. If, however, you’ve changed your mind and do need to make a return, then simply follow these three easy steps:
Step 1: Please download and fill-in our returns form Please make sure that you give us your Order Number.
Step 2: Address the parcel to:
The Great British Florist, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.
Step 3: Return the parcel. The easiest way is to use Royal Mail Standard Service. If sending from a mainland Post Office we would recommend obtaining a 'Proof of Postage' certificate. These are available free on request, just ask for one when you hand over your parcel.
Notes and Queries
Are returns free of charge?
Sorry, no. If you are returning a non-faulty product for a refund you will have to pay the full cost of return postage. Customers frequently ask us why we don’t offer free returns on everything. The answer is, we would like to but, if we did, the cost would have to be absorbed into the prices we charge for our products, which simply wouldn’t be fair. Of course, if we have sent you an incorrect or faulty product or something has been damaged in transit then there will be no charge for postage to return or replace the item.
Are exchanges free of charge?
Yes. If you are returning an item but wish to exchange it for something else (of the same or greater value) rather than simply being refunded, we will gladly organise free return postage. Please contact us first to obtain a Return Authorisation Number and let us know what new item(s) you would like. Then send your returns to us unused, in perfect, saleable condition, complete with all the labels and packaging, within 28 days of receipt. We will send your replacement(s) free of any post and package charge.
Returning items bought from an show stand?
If you wish to return items purchased from a shop or show stand, please post them to us (as above) enclosing your receipt and details of where you purchased them. Please indicate whether you would like a refund or an exchange. Please note, we can only exchange items for current catalogue or online stock. If you do not have the receipt, we will refund you the current or last known selling price for the item(s).
Returning a gift?
Include the purchaser’s name and address on the Returns Form and indicate how you would like us to handle your return: via an exchange or a refund to the original purchaser.
Buy with total confidence
You can rest assured that we will be here to sort out any issues you may have. If you do have a problem, please call 01981 500391 (9am to 5pm, Monday to Friday), email email@example.com or write to: Customer Care, The Great British Florist, Lower Blakemere Farm, Blakemere, Herefordshire HR2 9PX.