100% Satisfaction Guarantee
Customer Guaranteed Happy
We promise to ensure that sending and receiving flowers from our farm is a delight. This means, to be clear, that if something isn’t 100% right we will always make sure it is put right and that we make amends.
Our team is here to help – you can email us at email@example.com and take a read of our helpful FAQ’s as the answer might be what you are looking for.
My flowers are wilted…
Your flowers will definitely be thirsty after their journey – this is completely normal. As soon as they arrive open them up, wash their stems and really importantly trim a centimetre or so off their stems. Plunge into fresh clean water and they will have a huge drink overnight. This will ensure they perk up fully.
My flowers look a little flat.
Again, sometimes your flowers will look a little squashed but as above once they have had their stems trimmed and enjoyed a big drink you will soon see them bloom.
Tired roses or peonies.
We intentionally keep the ‘guard’ petals on roses and peonies because these petals protect them during transit, for the same reason we use foliage on the outside of many designs and wrap them well.. Just gently remove any tired outer petals and your will reveal the newer petals inside which will allow the flower to open up.
Broken or damaged stems.
We do our best to protect your flowers when we send them to you. However, sometimes they have a bad trip where they have been damaged. If this is the case we can help sort this out. Send us your order number and 1-2 photos of the stems that have the problem as soon as they arrive (and certainly within the first 24hrs).